Refund & Returns Policy

Last updated: 4 September 2026

This policy applies to consumer purchases from Bikly. It does not limit any rights you have under mandatory Danish or EU consumer law.

14-day right of withdrawal

When you buy a physical product online, you have 14 days from the day you, or someone you nominate, receives the product to tell us that you wish to cancel your purchase. To cancel, email mehraaaan@hotmail.com with your name, order number and a clear statement that you wish to cancel the order. You do not need to give a reason.

After giving notice, you have a further 14 days to send the product back. All returns must be agreed with Bikly before they are sent. Email mehraaaan@hotmail.com to receive return instructions and the return address. Please keep proof of posting, as you are responsible for the product until we receive it.

Return costs and condition

You arrange and pay the direct cost of returning the product. We do not provide a prepaid return label. If the product is faulty, incorrect, or we have otherwise agreed to cover the return cost in writing, different arrangements may apply.

You may inspect and try a product only as you could in a physical shop. You may be liable for a reduction in value caused by handling beyond that. Please return the product securely, preferably with all parts, accessories and original packaging. Original packaging is not a condition for exercising your statutory right of withdrawal, but missing packaging may affect the product’s value.

Simply refusing or failing to collect a delivery is not a cancellation notice. If a parcel is returned to us uncollected, we may deduct our actual direct return cost from any refund.

Refunds

Once we have received your cancellation notice, we will refund the product price and the cost of the least expensive standard delivery option offered for the original order. We may wait to refund until we have received the returned product or you have supplied evidence that it has been sent back, whichever happens first.

Refunds are made using the same payment method used for the purchase unless we agree otherwise. After we issue the refund, your bank or payment provider may need additional time to show it in your account.

Exchanges

We do not process direct exchanges. Please return the original item under this policy and place a new order for the item you want. This helps ensure that the replacement can be sent as quickly as possible.

Faulty or incorrect products

This return policy is separate from your statutory right to complain about a faulty or incorrect product. If there is a problem with your product, contact us promptly at mehraaaan@hotmail.com with your order number, a description of the issue and, where helpful, photos. Do not return a faulty product before we provide instructions.

Contact

Questions about a return or refund: mehraaaan@hotmail.com · +45 42 16 68 15.