Shipping Policy

Last updated: 4 September 2026

Where we ship

We currently ship to the destinations shown at checkout. If your destination is not available, please contact us at raihan.mehran@hotmail.com before placing an order.

Shipping costs and delivery estimates

Available delivery methods, shipping costs and estimated delivery times are shown at checkout before you complete your order. Shipping charges depend on the delivery address, selected delivery method and the contents of your order.

Delivery estimates are estimates, not guarantees. We will contact you if there is a significant delay or if an item is unavailable.

Order processing and tracking

We process orders as soon as reasonably possible. When your order has been dispatched, we will send a shipping confirmation to the email address used at checkout. Where tracking is provided by the carrier, the confirmation will include tracking information or instructions for finding it.

Delivery and risk

Please check that your delivery address is correct before placing your order. We are not responsible for delays caused by an incorrect or incomplete address supplied at checkout.

For consumer orders, the product remains our responsibility until it is delivered to you or to a person you have nominated, unless you independently select a carrier that we did not offer.

Problems with delivery

If your order arrives damaged, is incorrect, or has not arrived within the stated delivery estimate, contact raihan.mehran@hotmail.com and include your order number. We will investigate with the relevant carrier where needed.

Uncollected parcels

If a parcel is not collected and is returned to us, please contact us to arrange redelivery or a refund. Any applicable return cost is handled in accordance with our Refund & Returns Policy.